Privacy Policy
At DentCX, we are committed to protecting the privacy and security of your information. This Privacy Policy outlines how we collect, use, and safeguard your personal information in connection with our AI phone agent services provided to dental offices. By using DentCX, you agree to the collection and use of information as described in this policy.
Information We Collect
We collect the following types of information:
Personal Information: DentCX may collect personal information such as your name, phone number, and patient appointment details provided during interactions with our AI phone agent.
Usage Data: We collect non-personally identifiable information such as IP addresses, browser type, and usage patterns to monitor and improve the service.
Personal Information: DentCX may collect personal information such as your name, phone number, and patient appointment details provided during interactions with our AI phone agent.
Usage Data: We collect non-personally identifiable information such as IP addresses, browser type, and usage patterns to monitor and improve the service.
How We Use Your Information
DentCX uses the collected information for the following purposes:
- Facilitating scheduling and handling customer inquiries.
- Improving our AI system to deliver better service.
- Ensuring compliance with legal and regulatory requirements.
Data Storage and Retention
DentCX does not store or retain any patient data on its servers or databases. All patient-related data is processed in real-time and passed directly to the associated dental office.
Compliance with HIPAA and GDPR
DentCX is fully compliant with:
Health Insurance Portability and Accountability Act (HIPAA):We adhere to strict guidelines to ensure that any data processed through our AI phone agent is handled in compliance with HIPAA regulations.
General Data Protection Regulation (GDPR): For clients based in the European Union, we comply with GDPR regulations and respect the rights of individuals to access, modify, and delete their personal data.
Health Insurance Portability and Accountability Act (HIPAA):We adhere to strict guidelines to ensure that any data processed through our AI phone agent is handled in compliance with HIPAA regulations.
General Data Protection Regulation (GDPR): For clients based in the European Union, we comply with GDPR regulations and respect the rights of individuals to access, modify, and delete their personal data.
Liability for Data Handling
While DentCX implements industry-standard security measures to protect data during transmission, we are not liable for any mishandling of databy dental offices, their employees, or contractors. Each dental office is responsible for ensuring that their handling of patient data complies with HIPAA, GDPR, or other applicable regulations.
Sharing Your Information
DentCX does not sell or rent personal information. We may share limited data with:
Dental Offices: Relevant information such as appointment details and inquiries is shared with the dental office you contact.
Third-Party Service Providers: In certain cases, we may use third-party providers to support our operations. These providers are required to protect your data and comply with our privacy practices.
Dental Offices: Relevant information such as appointment details and inquiries is shared with the dental office you contact.
Third-Party Service Providers: In certain cases, we may use third-party providers to support our operations. These providers are required to protect your data and comply with our privacy practices.
Security
We take reasonable precautions to protect your information, using encryption and other security measures to ensure the safe transmission of data. However, no method of transmission is entirely secure, and we cannot guarantee the absolute security of transmitted data.
Your Privacy Rights
Depending on your location, you may have rights to:
Please contact your dental office or DentCX support to exercise these rights.
- Access or request copies of your personal information.
- Request corrections or updates to your personal data.
- Request deletion of your personal data.
Please contact your dental office or DentCX support to exercise these rights.
Children’s Privacy
Our services are not intended for individuals under the age of 13, and we do not knowingly collect data from children. If we learn that we have inadvertently collected information from a child, we will take steps to delete that information.
Changes to This Privacy Policy
We may update this policy periodically. Any changes will be posted on our website with an updated effective date.
Contact Us
If you have any questions about this Privacy Policy, you can contact us at:
Email: support@dentcx.com
Email: support@dentcx.com
